Shipping policy

At MYS (Make Your Salon Furniture), we know you need your equipment to open your shop on time. Unlike drop-shippers, we stock our core inventory in our Rincon, GA warehouse to ensure quality control and faster delivery.

1. Order Processing Time

  • In-Stock Items: Orders placed before 12:00 PM EST (Mon-Fri) will be processed and shipped within 1-2 business days.

  • Weekend Orders: Orders placed on Saturday or Sunday will be processed the following Monday.

  • Notification: You will receive an email with your tracking number immediately after the shipping label is created.

2. Shipping Methods (Important)

Because our products range from small accessories to heavy barber chairs (150+ lbs), we use two different shipping methods:

  • Small Parcels (Less than 2 product): Shipped via FedEx Ground or UPS.

  • Heavy Freight / LTL (Barber Chairs, Shampoo Units):

    • Items over 260 lbs are shipped via a freight carrier (e.g., R+L Carriers, Estes, TForce).

    • Palletized Shipping: Your chairs will be strapped to a wooden pallet and shrink-wrapped to prevent damage during transit.

3. "Curbside Delivery" Service (Please Read)

For all Freight/LTL shipments (Heavy Furniture), standard shipping includes Curbside Delivery Only.

  • What this means: The truck driver will lower the pallet to the ground at the curb or the end of your driveway using a liftgate.

  • What this does NOT mean: The driver will not carry the boxes inside your salon, unpack them, or climb stairs.

  • Your Responsibility: Please have at least 2 people available on delivery day to help move the boxes inside your shop.

💡 Pro Tip: If you absolutely need "Inside Delivery" (White Glove Service), please contact us at chunhuili@makeyoursalonfurniture.com before placing your order. This service incurs an additional fee charged by the carrier.

4. Inspection & Damages (Crucial Step)

We insure all shipments. However, to claim insurance for damages, you must follow this procedure at the time of delivery:

  1. Inspect the Packaging: Look for tears, crushed corners, or open boxes while the driver is still there.

  2. Note Damages: If you see any damage to the box, you must write "DAMAGED" clearly on the driver’s delivery receipt (Proof of Delivery) before signing.

  3. Refuse if Destroyed: If the product looks visibly destroyed, refuse the shipment and contact us immediately at (617)-699-3977.

  4. Hidden Damage: If the box looked fine but the item inside is damaged, you must contact us within 48 hours of delivery with photos.

Warning: If you sign the delivery receipt without noting damage, the carrier assumes the item arrived in perfect condition, and we cannot file a claim on your behalf.

5. Shipping Rates & Destinations

  • Contiguous United States (Lower 48): Shipping cost around 80 to 100 pre unit. The more you ordered, the cheaper shipping price will be.

  • Alaska, Hawaii, & Puerto Rico: Please contact us for a custom freight quote.

  • International: Currently, we do not ship outside the US.

6. Change of Address

Once an order has left our warehouse, changing the delivery address will incur a Re-consignment Fee (typically starting at $85.00), which is charged by the freight carrier, not us. Please double-check your address at checkout.